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learning-notes the-phoenix-project md at master keyvanakbary learning-notes

Using a novel, the authors illustrate the complex processes, interlinkages and dynamics involving IT. They also explain how leaders can leverage IT to create a real competitive advantage. In this free version of The Phoenix Project summary, we’ll outline the key points in the book. Collaborative work, shared goals, experimentation, and a culture of learning are effective means to build quality and functionality, and make the company achieve success in the market.

You must find where you’ve under-scoped IT, where certain portions of the processes and technology you manage actively jeopardises the achievement of business goals. And secondly, where IT might be over-scoped, where you focused on the problems that bring little value to the business. The Third Way is all about ensuring that we’re continually putting tension into the system, so that we’re continually reinforcing habits and improving something. Resilience engineering is tells us that routinely injecting faults into the system, doing them frequently, to make them less painful. Gathering prerequisites of what you need before you can complete work allows you to build a bill of resources.

Book Review of The Phoenix Project: DevOps For Everyone

If you’re caught in the IT spiral of death, the first step to regaining control is to take stock of your true capacity and constraints, and eliminate as much unplanned work as possible. •Unplanned work is the most dangerous type of work, because it disrupts all 3 types of planned work above. Any resource spent on unplanned work (e.g. environment outage or database failure) means that the resource is not being used for other priorities.

These principles are based on more than a century of sound management practices. High performers are deploying features more quickly, while providing world-class levels of reliability, stability, and security, enabling them to out-experiment their competitors in the marketplace. Delivering these high levels of reliability actually requires that changes be made frequently. The cycle time needed in order to keep up with customer demand.

DevOps

Every time you let these people fix something that nobody else can replicate, these people get smarter and the entire system gets dumber. The applications were eventually brought online but the company had to submit payroll using the prior pay period. The local newspaper reports on the payroll failure after the Union complains.

Information Security at Parts Unlimited often make urgent demands and so the development teams don’t invite them to many meetings. The InfoSec team does not follow the change management process and it always causes problems. Business as usual demands, unclear processes, and unrealistic business expectations mean that Bill has a thankless, almost impossible job. Working late nights, weekends, forsaking any hope of having a work-life balance, he does his best to deliver. Bill quickly realises that this will be impossible given the current way of working at Parts Unlimited’s IT department.